{"product_id":"lgbtq-inclusive-customer-service","title":"LGBTQ+ Inclusive Customer Service","description":"\u003cp style=\"text-align: center;\"\u003e\u003cstrong\u003eGain practical skills for inclusive, affirming customer interactions\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eMany customer‑facing staff want to provide respectful, inclusive service but may feel unsure about the right language to use, how to avoid assumptions, or how to respond if they make a mistake. Without this understanding, even well‑intentioned interactions can leave LGBTQ+ customers feeling unseen, unsafe, or unwelcome — impacting trust, loyalty, and reputation.\u003c\/p\u003e\n\u003cp\u003eThis eLearning builds your confidence to engage respectfully and affirmatively with LGBTQ+ customers from all backgrounds. Developed by LGBTQ+ subject matter experts and enriched with real stories from community members, it offers practical tools to create positive, inclusive experiences — from using neutral language and mirroring customer cues, to addressing mistakes with care.\u003c\/p\u003e\n\u003cp\u003eIdeal for anyone in a customer‑facing role, this training will help you strengthen communication, foster belonging, and ensure every customer feels safe, valued, and respected.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eLearning Outcomes \u003c\/strong\u003e\u003cbr\u003eBy the end of this course, you will be able to:\u003c\/p\u003e\n\u003col\u003e\n\u003cli\u003eDefine key terms related to LGBTQ+ communities.\u003c\/li\u003e\n\u003cli\u003eIdentify key aspects of inclusive customer service.\u003c\/li\u003e\n\u003cli\u003eDescribe common experiences and challenges of LGBTQ+ people in customer service settings.\u003c\/li\u003e\n\u003cli\u003eImplement practical LGBTQ+ allyship strategies in customer interactions.\u003c\/li\u003e\n\u003c\/ol\u003e\n\u003cdiv style=\"text-align: center;\" class=\"accordion\" id=\"section2\"\u003e\n\u003cstrong\u003eHow to Enrol\u003c\/strong\u003e\u003cspan\u003e\u003c\/span\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"container\"\u003e\n\u003cdiv class=\"content\"\u003e\n\u003cp\u003e\u003cstrong\u003eCard Payment:\u003c\/strong\u003e\u003cbr\u003eFor card payment, please checkout using this website.\u003c\/p\u003e\n\u003cp\u003eOnce payment is complete, you will get an email \u003cstrong\u003eWITHIN TWO BUSINESS DAYS\u003c\/strong\u003e from no-reply@pridetraining.acornplms.com saying you have been enrolled into a new program. Select “Pride Training” to start the training.\u003c\/p\u003e\n\u003cp\u003eIf you have any issues with your eLearning enrolment, please email PrideTrainingSupport@acon.org.au \u003c\/p\u003e\n\u003cbr\u003e\n\u003cp\u003e\u003cstrong\u003eInvoice Payment:\u003c\/strong\u003e\u003cbr\u003eTo pay via invoice, please email \u003ca href=\"mailto:PrideTraining@acon.org.au\" target=\"_blank\"\u003ePrideTraining@acon.org.au\u003c\/a\u003e for more information.\u003c\/p\u003e\n\u003cbr\u003e\n\u003cp\u003e\u003cstrong\u003eHosting eLearning Yourself\u003cbr\u003e\u003c\/strong\u003e\u003cspan data-contrast=\"auto\" lang=\"EN-AU\" class=\"TextRun SCXW117865557 BCX8\"\u003e\u003cspan class=\"NormalTextRun CommentStart SCXW117865557 BCX8\"\u003eWant to host this training on your own Learning Management System (LMS)?\u003c\/span\u003e\u003cspan class=\"NormalTextRun SCXW117865557 BCX8\"\u003e \u003c\/span\u003e\u003cspan class=\"NormalTextRun SCXW117865557 BCX8\"\u003eTo enquire about SCORM packages please email \u003c\/span\u003e\u003c\/span\u003e\u003ca class=\"Hyperlink SCXW117865557 BCX8\" href=\"mailto:pridetraining@acon.org.au\" target=\"_blank\"\u003e\u003cspan data-contrast=\"none\" lang=\"EN-AU\" class=\"TextRun Underlined SCXW117865557 BCX8\"\u003e\u003cspan class=\"NormalTextRun SCXW117865557 BCX8\" data-ccp-charstyle=\"Hyperlink\"\u003epridetraining@acon.org.au\u003c\/span\u003e\u003c\/span\u003e\u003c\/a\u003e\u003cspan data-contrast=\"auto\" lang=\"EN-AU\" class=\"TextRun SCXW117865557 BCX8\"\u003e\u003cspan class=\"NormalTextRun SCXW117865557 BCX8\"\u003e or fill out \u003c\/span\u003e\u003cspan class=\"NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW117865557 BCX8\"\u003eour\u003c\/span\u003e\u003cspan class=\"NormalTextRun SCXW117865557 BCX8\"\u003e \u003c\/span\u003e\u003c\/span\u003e\u003ca class=\"Hyperlink SCXW117865557 BCX8\" href=\"https:\/\/www.pridetraining.org.au\/pages\/need-custom-training\" target=\"_blank\"\u003e\u003cspan data-contrast=\"none\" lang=\"EN-AU\" class=\"TextRun Underlined SCXW117865557 BCX8\"\u003e\u003cspan class=\"NormalTextRun SCXW117865557 BCX8\" data-ccp-charstyle=\"Hyperlink\"\u003eTraining Request Form\u003c\/span\u003e\u003c\/span\u003e\u003c\/a\u003e\u003cspan data-contrast=\"auto\" lang=\"EN-AU\" class=\"TextRun SCXW117865557 BCX8\"\u003e\u003cspan class=\"NormalTextRun SCXW117865557 BCX8\"\u003e.\u003c\/span\u003e\u003c\/span\u003e\u003cstrong\u003e\u003cbr\u003e\u003c\/strong\u003e\u003c\/p\u003e\n\u003cbr\u003e\n\u003cp\u003e\u003cstrong\u003eOther Information\u003c\/strong\u003e\u003cbr\u003e\u003cspan data-contrast=\"auto\" lang=\"EN-AU\" class=\"TextRun SCXW212949030 BCX8\"\u003e\u003cspan class=\"NormalTextRun SCXW212949030 BCX8\"\u003eVolume discounts are available\u003c\/span\u003e\u003cspan class=\"NormalTextRun SCXW212949030 BCX8\"\u003e.\u003c\/span\u003e\u003cspan class=\"NormalTextRun SCXW212949030 BCX8\"\u003e \u003c\/span\u003e\u003cspan class=\"NormalTextRun SCXW212949030 BCX8\"\u003eConcession discounts are also available, please\u003c\/span\u003e\u003cspan class=\"NormalTextRun SCXW212949030 BCX8\"\u003e \u003c\/span\u003e\u003c\/span\u003e\u003ca class=\"Hyperlink SCXW212949030 BCX8\" href=\"https:\/\/www.pridetraining.org.au\/pages\/concession-discount-upload\" target=\"_blank\"\u003e\u003cspan data-contrast=\"none\" lang=\"EN-AU\" class=\"TextRun Underlined SCXW212949030 BCX8\"\u003e\u003cspan class=\"NormalTextRun SCXW212949030 BCX8\" data-ccp-charstyle=\"Hyperlink\"\u003eclick here\u003c\/span\u003e\u003c\/span\u003e\u003c\/a\u003e\u003cspan data-contrast=\"auto\" lang=\"EN-AU\" class=\"TextRun SCXW212949030 BCX8\"\u003e\u003cspan class=\"NormalTextRun SCXW212949030 BCX8\"\u003e \u003c\/span\u003e\u003cspan class=\"NormalTextRun SCXW212949030 BCX8\"\u003efor more information.\u003c\/span\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003ePlease make sure to read our \u003ca href=\"https:\/\/www.pridetraining.org.au\/pages\/cancelation-refund-policy\"\u003eCancellation \u0026amp; Refund Policy.\u003c\/a\u003e\u003c\/p\u003e\n\u003cp\u003eNot sure which training is right for you, or want to order a customised eLearning course? Fill out our \u003ca href=\"https:\/\/www.pridetraining.org.au\/pages\/need-custom-training\"\u003eTraining Request Form.\u003c\/a\u003e\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e","brand":"ACON Pride Training","offers":[{"title":"Default Title","offer_id":47971233333442,"sku":"ERC03","price":38.5,"currency_code":"AUD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/3002\/9616\/files\/LGBTQ_InclusiveWorkplaces-New-Tile.png?v=1782784311","url":"https:\/\/www.pridetraining.org.au\/products\/lgbtq-inclusive-customer-service","provider":"ACON Pride Training ","version":"1.0","type":"link"}