Gain practical skills for inclusive, affirming customer interactions
Many customer‑facing staff want to provide respectful, inclusive service but may feel unsure about the right language to use, how to avoid assumptions, or how to respond if they make a mistake. Without this understanding, even well‑intentioned interactions can leave LGBTQ+ customers feeling unseen, unsafe, or unwelcome — impacting trust, loyalty, and reputation.
This eLearning builds your confidence to engage respectfully and affirmatively with LGBTQ+ customers from all backgrounds. Developed by LGBTQ+ subject matter experts and enriched with real stories from community members, it offers practical tools to create positive, inclusive experiences — from using neutral language and mirroring customer cues, to addressing mistakes with care.
Ideal for anyone in a customer‑facing role, this training will help you strengthen communication, foster belonging, and ensure every customer feels safe, valued, and respected.
Learning Outcomes
By the end of this course, you will be able to:
- Define key terms related to LGBTQ+ communities.
- Identify key aspects of inclusive customer service.
- Describe common experiences and challenges of LGBTQ+ people in customer service settings.
- Implement practical LGBTQ+ allyship strategies in customer interactions.
Card Payment:
For card payment, please checkout using this website.
Once payment is complete, you will get an email from notifications@acon.bridgeapp.com saying you have been enrolled into a new program. Select “Go To Program” to start the training.
If you have any issues with your eLearning enrolment, please see more information here.
Invoice Payment:
To pay via invoice, please email PrideTraining@acon.org.au for more information.
Hosting eLearning Yourself
Want to host this training on your own Learning Management System (LMS)? To enquire about SCORM packages please email pridetraining@acon.org.au or fill out our Training Request Form.
Other Information
Volume discounts are available. Concession discounts are also available, please click here for more information.
Please make sure to read our Cancellation & Refund Policy.
Not sure which training is right for you, or want to order a customised eLearning course? Fill out our Training Request Form.
