Frequently Asked Questions


Do you offer discounts?

Yes.  For individuals with a concession card, there is a discount code available when completing the form here.  We also offer volume discounts for groups of 5 or more learners.  Email pridetraining@acon.org.au for more information.

I’ve paid, now what?

Once payment is complete, you will get an email from notifications@acon.bridgeapp.com saying you have been enrolled into a new program. Click “Go To Program” within the email.  You will be taken to https://ACON.bridgeapp.com to answer a short questionnaire, then take your online module or register for the live training. Once an available date is selected, it will show “registered” and you will get confirmation with an invite attached.


Training Day

What do I need to bring to training?

Bring something to write and take notes with.  We provide you with the training materials and plenty of resources to take with you.

Are there accommodations for people with food allergies?

If you have registered for an in-person training, please let us know if you have any food allergies by emailing pridetraining@acon.org.au including the session date and we will work with our caterer to accommodate you.

Is there a dress code?

No, it is a relaxed learning environment and we promote individuality. Wear something comfortable to learn in.  At times the air conditioning can be strong, so bringing a jumper or coat is advised.

Will I be able to follow along with the trainer?

Yes. We provide everyone a copy of the slide deck that is being presented, you are able to write and take notes in it.

Will I be able to contact the trainer after?

If you have questions after training, don’t hesitate to reach out to pridetraining@acon.org.au we will be able to handle any questions or requests.  If we need to connect you to the trainer, we can also do that.

What happens if I am unable to attend?

Please see our cancelation, deferment, and refund policy located here.

Are you able to accommodate people with disabilities?

The ACON building is accessible for people who use wheelchairs and rooms can be set up to accommodate motorised chairs. We are able to provide Powerpoint presentations in large print for people with visual impairments. We welcome participants to attend with an Auslan interpreter and have a hearing loop installed in our training room.

If there is another way we can make our training more accessible for you, please contact us at pridetraining@acon.org.au in advance to discuss.  Our goal is to make the training experience a great one for all participants.