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Frequently Asked Questions


Payment
Do you offer discounts?

Yes. For individuals with a concession card, there is a discount code available when completing the form here.

We also offer volume discounts for groups of 5 or more learners. Please email pridetraining@acon.org.au for more information.

What happens after my payment has been processed?

Once payment is complete, you will get an email from notifications@acon.bridgeapp.com saying you have been enrolled into a new program.

Click “Go To Program” within the email.

You will be taken to https://ACON.bridgeapp.com to answer a short questionnaire, then take your online module or register for the live training.

Once an available date is selected, it will show “registered” and you will get confirmation with an invite attached.

In-Person Training Sessions:

What do I need to bring to training?

Bring something to write and take notes with. We provide you with the training materials and plenty of resources to take with you.

Are there accommodations for people with food allergies?

If you have registered for an in-person training, please let us know if you have any food allergies by emailing pridetraining@acon.org.au including the session date and we will work with our caterer to accommodate you.

Is there a dress code?

No, it is a relaxed learning environment and we promote individuality. Wear something comfortable to learn in.

At times the air conditioning can be strong, so bringing a jumper or coat is advised.

Will I be able to follow along with the trainer?

Yes. We provide everyone a copy of the slide deck that is being presented, you are able to write and take notes in it.

Will I be able to contact the trainer after?

If you have questions after training, don’t hesitate to reach out to pridetraining@acon.org.au we will be able to handle any questions or requests. If we need to connect you to the trainer, we can also do that.

What happens if I am unable to attend?

Please see our cancelation, deferment, and refund policy located here.

Are you able to accommodate people with disabilities?

The ACON building is accessible for people who use wheelchairs and rooms can be set up to accommodate motorised chairs.

We are able to provide Powerpoint presentations in large print for people with visual impairments.

We welcome participants to attend with an Auslan interpreter and have a hearing loop installed in our training room.

If there is another way we can make our training more accessible for you, please contact us at pridetraining@acon.org.au in advance to discuss.

Our goal is to make the training experience a great one for all participants.

Webinars:

Are there any technical requirements for the webinars?

We would generally advise the following requirements:

  • Individual access to computer/laptop with a Chrome web browser
  • Ability to access the ZOOM platform
  • High-speed internet
  • Familiarity with general computer knowledge
  • Your mobile phone to participate in activities
  • Access to headphones/microphone (webcam is optional)
I wasn't able to complete my assigned eLearning prior to the webinar date. Can I still attend the webinar and do my eLearning later?

As the webinar goes through content covered in the assigned eLearning learners are unable to attend the webinar without completing the eLearning first.

The eLearning component is a pre-requisite of the live webinar. If you do not finish the eLearning before the live webinar, you will not be approved to attend the webinar. You can defer the live webinar date once.

If you don’t complete the eLearning before the newly chosen webinar date, you will have to purchase a new seat. If you miss a webinar, you will get one opportunity to attend a future webinar.

Please refer to our Cancellation/Refund Policy for further information.

I've purchased a seat for one of your webinars. How do I access the webinar?

You will be able to access the webinar via the calendar invite that is emailed to you after purchasing the webinar. You can also download this calendar invite from the Bridge LMS:

On the day of the training, access the session by clicking on the link and following the instructions. As previously reminded, the training time is based on Sydney local time (AEDT).

Alternatively you will also have access to the Access Code and password in the calendar invite, as shown here: 

You can use these details in the ZOOM app to access the webinar. 

I'm unable to access the webinar or I'm having IT issues with my mic and webcam. What should I do ?

For issues relating to accessing the webinar please email us at pridetraining@acon.org.au for assistance.

If you are having technical or computer issues we would recommend speaking to your IT department first before attempting to reach out to us.

Am I able to attend a part 2 webinar and then attend another part 1 webinar at a later date?

Due to the nature of the content within our webinars, it is usually best to attend them in the correct order. If you are unable to make the date of your webinar, please email us at pridetraining@acon.org.au and we will be able to assist with rescheduling.

When do I receive my certificate of attendance for attending the webinar?

Learners get a certificate when they finish the eLearning module, partake in both live webinar sessions and complete the post-training assessment

eLearning:

I'm having trouble navigating and understanding the Bridge platform, what should I do?

Please find our eLearning guide here. It will assist you with navigating the Bridge app and accessing your eLearning.

Are you able to provide SCORM packages for any of your eLearnings?

SCORM packages are available for purchase for all of our eLearnings.

To access these discounts and enquire about SCORM packages please email pridetraining@acon.org.au or fill out our Training Request Form