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Cancellation / Refund Policy


On occasion, you may find you are unable to attend training. Please see details that pertain to each in-person training, webinars, and eLearning. 

 In-Person Training

Substitute Your Seat

Sending a substitute is the best way to ensure your organisation retains the full value for its training investment.

Should you be unable to attend in-person, you may nominate a substitute to attend in your place. Written notification to PrideTraining@acon.org.au must be received a minimum 5 days prior to the course or event. All written notifications must include your name, the training you are currently register for and date of training, the name and contact information for your substitute and invoice number.

Requests made for substitute transfer between 5-0 days prior to, or once a course has commenced, are not permitted.

Deferment Your Attendance 

Should no substitute be available then you may request to apply for a deferment. Written notification to PrideTraining@acon.org.au must be received within a minimum 3 days prior to the training date. That note must include: your name and the course or webinar name and the invoice number.

Deferments are;

  • Not transferable to another person
  • Only deferrable once
  • Only be actionable based on the original enrolment.

Requests made for deferment between 2-0 days prior to the training, are not permitted.

For ACON Pride training courses you may defer up to 6 months dependant on course schedules.

Refunds

Refunds will only be provided if written notice to pridetraining@acon.org.au of the cancellation is provided. Cancellations received more than 7 days prior to the course or webinar will receive a full refund. Cancellations received between 7-0 days prior to the course or webinar will be processed with a 35% cancellation fee. 

All outstanding invoices must be paid prior to the commencement of any training. 

 

Webinar

Due to instant access to the eLearning components, a refund is not possible.

You get a certificate when you finish the eLearning module, partake in both live webinar sessions and complete the post-training assessment.

The eLearning component is a pre-requisite of the live webinar. If you do not finish the eLearning before the live webinar, you will not be approved to attend the webinar. 

  • You can defer the live webinar date once.
  • If you don’t complete the eLearning before the newly chosen webinar date, you will have to purchase a new seat.

If you miss a webinar, you will get one opportunity to attend a future webinar.

You may transfer your seat to another person up to three days before the live webinar only if you have not started any online component and there is a future date available.

eLearning

Users will have access to the elearning courses for 30 days unless otherwise stated. Users must complete the course within this time to receive a certificate of completion. Courses expire after 30 days.  

Due to the instant nature of access to elearning courses, refunds are not available.