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Cancelation / Refund Policy


On occasion, you may find you are unable to attend an ACON Pride Training course or webinar. Noted below are the various steps and alternative measures that can be taken in that event. Please note: for timing purposes, 'days' referred to throughout are calendar days.

 

Substitute

Sending a substitute is the best way to ensure your organisation retains the full value for its training investment.

Should you be unable to attend an ACON Pride Training course or webinar, you may nominate a substitute to attend in your place. Written notification to PrideTraining@acon.org.au must be received a minimum 5 days prior to the course or event. All written notifications must include: your name, the course or webinar name, the name and contact information for your substitute and the original invoice number.

Requests made for substitute transfer between 5-0 days prior to, or once a course has commenced, are not permitted.

 

Deferment

Should no substitute be available then you may request to apply for a deferment. Written notification to PrideTraining@acon.org.au must be received within a minimum 5 days prior to the start of the course or event. That note must include: your name and the course or webinar name and the original invoice number.

Deferments are;

  • Not transferable to another person
  • Only deferrable twice
  • Only be actionable based on the original enrolment.

Requests made for deferment between 5-0 days prior to, or once a course has commenced, are not permitted.

For ACON Pride training courses and webinars, you may defer up to 6 months dependant on course schedules.

 

Refunds

Refunds will only be provided if written notice to pridetraining@acon.org.au of the cancellation is provided. Cancellations received more than 7 days prior to the course or webinar will receive a full refund. Cancellations received between 7-0 days prior to the course or webinar will be processed with a 35% cancelation fee. 

Due to the instant nature of access to online courses, no refunds apply.

All outstanding invoices must be paid prior to the commencement of any course or webinar.

Item

Notice Period

Fee

Substitution

6+ days from original start date

Permitted (No fee)

Substitution

5 - 0 days or after commencement

Not permitted

Deferment

6+ days from original start date

Permitted (No fee)

Deferment

5 - 0 days or after commencement

Not permitted

 

Refund

8+ days from original start date

Full Refund

Refund

7 - 0 days from or after commencement

35% Cancellation Fee

 

 

eLearning Course Policy

Users will have access to the elearning courses for 30 days unless otherwise stated. Users must complete the course within this time to receive a certificate of completion and/or credit. Courses expire after 30 days.  

Due to the instant nature of access to online courses, no refunds apply.