What Approach is Best?

Choosing the right LGBTQ+ inclusion training isn’t about picking a single “best” format, it’s about matching the learning mode to the outcome you want. Different approaches have different strengths, and the most effective strategy uses a multi‑modal learning pathway that blends formats to build knowledge, confidence, and long‑term behaviour change.

Below is a breakdown of the major learning modes, what they’re best for, and where their limitations sit.

Facilitated training

This mode is strongest when the goal is dialogue, reflection, and behaviour change. LGBTQ+ inclusion often involves unlearning assumptions, navigating sensitive topics, and building interpersonal confidence. Live facilitation allows:

• Real‑time correction of misconceptions

• Guided discussion in a psychologically safe space

• Scenario practice with feedback

• The ability to tailor examples to your organisation’s culture

eLearning modules

Best for scalable, consistent, self‑paced learning. If you need to reach large groups or maintain a baseline of foundational knowledge, eLearning offers:

• Standardised content across teams

• Flexible timing for learners

• Interactive elements (quizzes, branching scenarios)

• Easy updates as language and best practice evolve

Textual resources

Ideal for quick reference, policy alignment, and ongoing reinforcement. These materials support:

• Just‑in‑time learning (e.g., “What pronouns should I use?”)

• Deep dives into specific topics

• Integration into onboarding or policy documents

• Low‑barrier access for people who prefer reading

How to Decide What's Right for your Needs?

Ask yourself:

• What outcome matters most: awareness, behaviour change, compliance, or culture shift?

• How sensitive the content is: will learners need space to ask questions safely?

• Who the audience is: executives, frontline staff, educators, volunteers, or mixed groups?

• What constraints exist: time, budget, geographic spread, or digital access?

• How learning will be reinforced: one‑off training rarely shifts culture on its own, what ways can education be sustained?

• What level of customisation you need: does your organisation require tailored scenarios or sector‑specific examples?

We can help you figure out what type of training and how to deliver or structure the learning strategy is best for your needs. Reach out to us via the Training Request Form or email us at pridetraining@acon.org.au