LGBTQ Inclusive Practice Webinar

Regular price $155.00
LGBTQ Inclusive Practice Webinar

Expand your accessibility to clients by providing a safe, and inclusive space that promotes and delivers exceptional person-centred care. 

People with diverse genders and/or sexualities, including lesbian, gay, bisexual and transgender clients come from all cultures and walks of life. Their lived experiences and potential differences in gender and/or sexualities, as compared to the broad population, requires an understanding to be able to provide person-centred care. 

You can improve your knowledge, skills and confidence when working with people with a diverse gender and/or sexuality allowing person-centred care by taking this webinar. This is a blended approach to learning with self-paced eLearning and webinar facilitated by a qualified ACON facilitator. This training will help you expand your understanding of people with a diverse gender and sexuality and communities through discussion with like-minded professionals, video testimonials, and engaging in learning activities. 

*The price of the webinar includes access to our LGBTQ Introduction eLearning as well as a seat for our Webinar.

Learning Outcomes:  

After this training, learners should be able to: 

  • Differentiate between gender and sexuality 
  • Summarise unique health and wellbeing disparities faced by sexuality and gender diverse people 
  • Review important events from queer history and the current legislation related to these priority populations 
  • Detect areas for improvement within their role and workplace 
  • Develop strategies and implement actions to increase access and satisfaction of service for people with diverse sexuality and gender  


  • The difference between sexual orientation, gender identity, and gender expression. 
  • Understanding the lived experiences of people with a diverse gender and sexuality. 
  • Several health impacts caused by social stigma, assumptions, and bias. 
  • Significant legislative actions and defining moments in queer history. 
  • Useful tips to help you become a stronger ally for people with a diverse gender and sexuality 
  • Best practices to ensure inclusivity in your service. 
  • How to identify areas of practice in your services or organisation that may require review. 
  • Mechanisms to help you implement inclusive practice into day-to-day client interactions. 
  • Independent and co-dependent methods to drive organisational change—and why it’s essential. 
  • Other tips to help you elevate inclusive services across your organisation.  


  1. You complete LGBTQ Introduction eLearning. (~1 hour) 
  2. You attend 2 webinars at the same time of the day, one week away from one another for 3 hours (6 hours in total)

    Duration: Around 7 hours; 1 hour eLearning and 6 hours via webinar

    Audience: Frontline workers, Team Leaders, Managers and Decision Makers

    Requirements for the webinar: 

    • Individual access to computer/laptop with a Chrome web browser
    • Ability to access the ZOOM platform
    • High-speed internet 
    • Familiarity with general computer knowledge
    • Access to headphones/microphone (webcam is optional)
    • Your mobile phone to participate in live activities
    • Please read more about system requirements HERE. You can also join a test webinar to check out your access, HERE.

    Public Training Schedule

    Group Date: Time (AEDT): Seats Remaining:

    Part 1: Wednesday, 21st July 2021 

    Part 2: Wednesday, 28th July 2021

    1:00pm - 4:00pm (AEDT) 27

    Part 1: Tuesday, 21st September 2021 

    Part 2: Tuesday, 28th September 2021

    10:00am - 1:00pm (AEDT)

    Part 1: Thursday 14th October 2021 

    Part 2: Thursday, 21st October r 2021

    1:00pm - 4:00pm (AEDT) 27



    Full Day Webinar: November 3rd


    9:30am-4:30pm (AEDT)



    Part 1: Wednesday 17th November 2021 

    Part 2: Wednesday, 24th November 2021

    10:00am-1:00pm (AEDT) 30


    Public sessions:

    • Concession discount available, please click here for more information.
    • Once payment is complete, you will get an email from notifications@acon.bridgeapp.com saying you have been enrolled into a new program. Click “Go To Program” to start the training.

    Private sessions

    • For up to 30 people 
    • Cost does not include GST. 
    • Volume discount applies for purchasing more than 4 sessions. 

    Invoices can be arranged, please email PrideTraining@acon.org.au for more information.

    Please make sure to read the cancellation/refund policy available below.

    Due to instant access to the eLearning components, a refund is not possible.

    You get a certificate when you finish the eLearning module, partake in both live webinar sessions and complete the post-training assessment.

    The eLearning component is a pre-requisite of the live webinar. If you do not finish the eLearning before the live webinar, you will not be approved to attend the webinar. 

    • You can defer the live webinar date once.
    • If you don’t complete the eLearning before the newly chosen webinar date, you will have to purchase a new seat.

    If you miss a webinar, you will get one opportunity to attend a future webinar.

    You may transfer your seat to another person up to three days before the live webinar only if you have not started any online component and there is a future date available.

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